FREQUENTLY ASKED QUESTIONS

You will need an up to date eye examination, at the end of this test your should be given a copy of your prescription.

We offer eye examinations at Chakshu London opticians, based within easy reach of Camden Town, Regent's Park and Primrose Hill. 

You can either upload a scanned image or photograph of your prescription when ordering or email to info@chakshu.co.uk once you have placed your order. Please note that orders can not be processed until we have received a valid prescription.

Pupillary distance (indicated on your prescription as PD) is the distance between the pupil centres of each eye, usually measured in millimetres. This is important for us to know in order to ensure you are looking through the optical centre of your lenses within the frame. This allows us to give you the best possible vision through your glasses. If this measurement is not included in your prescription, you can request it from your optician. 

However if you are unable to obtain this measurement, we would like you to follow this method of measuring your PD. 

What you need: 

A phone camera and a standard sized card (e.g. bank card/store loyalty card) 

Method:

Step 1: Hold the card below your nose (if using a bank card please ensure all private information is covered) 

Step 2: Hold your phone at arm's length to take a selfie, please ensure you look directly into the phone camera 

Step 3: Please email a copy of your selfie to info@chakshu.co.uk, along with a copy of your prescription. 

Please note you will require a professional to measure your PD more precisely if you have been previously told that you have a squint (where you have an eye that turns in or out)

Currently we are unable to process prescriptions that include a prismatic correction.

We currently offer prescription lenses online for anyone that has a SPH value no greater than +/-6.00 and a CYL value no greater than -2.50. Stronger prescriptions require more precise measurements to be taken. If your prescription is stronger than this, please visit us in store to order your glasses. 

Regular sunglasses are tinted to reduce the amount of light that can pass through the lens to your eyes. In comparison, polarised lenses have a specially designed film to help prevent glare by limiting the direction of light that can pass through the lens. In particular, glare caused by reflection from water, snow and other light reflecting surfaces is cut out. 

A great asset for any skiers, fisherman and beach goers or even better if you're all three!

HOYA's Sensity lenses are 100% UV protected and are activated by UV light exposure and turn dark when you go outdoors and return to clear when you go indoors. They are great for people who spend a lot of time outdoors and don't want the hassle of having to swap from sunglasses to glasses.

You are able to choose between grey, green and brown tint colours online. In-store we have a wider range of tint colours available. 

Chakshu London frames are made from high quality Italian acetate, this makes our frames lightweight and durable and they are available in a large array of unique colours.

All of our frames are designed in London and manufactured in a small family run factory in Italy. Each one of our frames go through a 72 step manufacturing process before they are ready to be glazed with your prescription lenses.

No, our Chakshu London frames are unique to us. As we design our own frames, and personally chose the colours, our frames will not be available anywhere else in the world. We believe that everyone should look unique, and that's why we only make a limited quantity of each frame - so grab them whilst they are still here!

We use high quality durable material including Teflon coated hinges, so each time you open and close your glasses will feel the same as they did the first time you put them on. Our frames should retain its shape, however we know from time to time this may not be in our hands. In which case you can always pop down to your local opticians or come and visit us in our store for adjustments.

If you feel your glasses are not fitting well, please come down and visit us in store for an adjustment or pop into your local opticians and we're sure they would be happy to help.  

To keep your glasses looking as good as new, we recommend you use the Chakshu nano-fibre cleaning cloth to clean your lenses.Your lens is a delicate piece of medical equipment – treat it well, and avoid using paper towels, moist wipes or liquids that contain alcohol or other corrosives, as these substances may damage the lens coatings.

Chakshu London glasses include 1.5 index Hoya lenses with their premium Hi-Vision Longlife coating. Thinner lenses and other extras are available at an additional cost. 

All other brands do not include prescription lenses. To read more about prescription lenses, see here. 

No, at this moment we do not sell contact lenses online. 

We do provide contact lens services at Chakshu London opticians, come visit us in store with a valid contact lens prescription to purchase contact lenses. Alternatively you can book an appointment with one of our optometrists for a contact lens fittings or aftercare.

Additional precise measurements are required to ensure you will get the best possible vision with varifocal lenses. These are best taken in person by experienced optical staff, please visit us in store if you are interested in purchasing varifocal lenses. 

Our varifocal glasses are designed in such a way that you have crystal clear vision at long distances, short distances and every distance in between. These special lenses avoid the need of swapping between two pairs of glasses. 

If you currently wear glasses for long distance and are finding that reading small text is getting more difficult or that you seem to be taking your glasses off to read more often then this is a sure sign that you need an additional prescription for near vision. This will be written as reading ADD in your prescription. 

To avoid having multiple pairs of glasses or constantly taking your glasses on and off, varifocals are the most convenient solution for you. Read more about varifocals here. 

Any new prescription can take a little while to adapt to however if you are having trouble adjusting to your new varifocals try these simple steps:With varifocals it is important to remember to point your nose in the direction you want to look at and lift your chin up slightly. Take particular care when walking down the stairs. If you find the vision clearer if you physically move the frames up or down, the frames may need adjusting slightly so they sit better on your face. Pop back in to our opticians and we will happily adjust them for you.

We offer free standard delivery within the UK. 

However, if you would like to order from outside the UK there is a £15 delivery charge. Please select select international delivery at the checkout stage.

For more information read here.

Frame only orders will be delivered within 5-7 working days, however may take longer if a particular frame model is requested which is not currently available on our website. 

International orders can take up to 21 working days. 

Prescription glasses orders will be delivered within 7-10 working days. Please note we can only process the order for prescription glasses once we have received a copy of your prescription and PD via email to: info@chakshu.co.uk. 

Once your order has been dispatched, you will be emailed a tracking number which you can use to track your order on Royal Mail. However if you are having difficulty doing this, please email us at info@chakshu.co.uk and we would be more than happy to check the progress of your purchase for you. 

Chakshu London glasses come with a convenient foldable case and a Chakshu nanofibre cleaning cloth.

Other brands sold on our website will come with their own cases and cloths. 

Yes, we will require someone to be home to sign for the package, we want your glasses to be well looked after on their journey to you!

To order optical frames or sunglasses you will not require anything in addition to your payment method. 

To order glasses with your prescription lenses, we will require:

1. A valid copy of your prescription 

2. Your PD measurement. 

We will not be able to process your order until we have received this, please email us at info@chakshu.co.uk with this information. 

We pride ourselves on our simple ordering system, you will be prompted along the way with what is required for us to be able to process your order. 

Should you need any assistance during the ordering process please call us on 0203 981 2907 between 10:30am-6:00pm Monday to Saturday, and 11:00am-4:00pm on Sunday. Alternatively please email us at info@chakshu.co.uk. 

If ordering prescription glasses, please remember to send us a valid copy of your prescription and your PD, we are unable to process your order without this information. 

We accept all major credit and debit cards, including Amex, as wall as PayPal, Google Pay, Apple Pay and Shopify Pay. This can be done via our secure online system.

We also accept Klarna Pay in 3. Pay later in 3 interest-free instalments. 

No, there will be no extra fee for paying with credit card. 

As soon as you have placed your order, the money will be deducted from your account straight away. Although it can take a little while for this to show up on your bank statement.   

If your payment method has been declined, please try again with an alternative payment method. If you continue to have problems please call us on 0203 981 2907 or email us at info@chakshu.co.uk.

You will receive a full itemised receipt via email once your order has been processed. 

Although we can not take direct payment from your health insurance provider, usually you can have the amount paid reimbursed by them. However, please check with your health insurance provider for full terms and conditions. 

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than

200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will

automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by

[MERCHANT] and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to

your financial circumstances. When 

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will

automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by

Chakshu London and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to

your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item

availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and

accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna

payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current

billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's

very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.via email once your order has been processed. 

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to

other lenders. Neither Klarna nor Chakshu London run credit searches against you that could impact your credit rating.

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option

is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online

store, previous order history and item availability.

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is

taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor

your payments’ schedule in the Klarna app.

As soon as Chakshu London have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return

will be reflected in the Klarna app immediately

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Chakshu London from the debit or credit card

you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect

payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15

days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in

Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by Chakshu London. All transactions take place via connections

secured with the latest industry standard security protocols.

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely

event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and

payments in the Klarna app or by logging in at www.klarna.com/uk

Once Chakshu London has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment

schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled

payments. You are always able to monitor the status of your order in the Klarna app.

In the event that your goods have not been received please call Chakshu London to check on your order and delivery status. You can also contact Klarna’s Customer

Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

Prescription glasses are a bespoke item, hence once we receive a copy of your prescription via email we will process the order to your specifications straight away. You will no longer be able to cancel the order once we have processed the order at this stage. 

If you have gone through the checkout process and have not sent us the prescription, then you will be able to cancel the order for a full refund. 

Frame only orders can be cancelled within 2 hrs, we try to ship them out as quickly as possible to you! 

Read here for our full returns and exchange policy. 

Every precaution possible is taken to ensure your glasses arrive in perfect condition. However, if they do arrive damaged please notify us at info@chakshu.co.uk within 24 hours and we will exchange them for you.

Our glasses are quality checked by our fully qualified Chakshu London optometrists to ensure they match the prescription and PD measurements provided. 

We always advise a period of adaptation (up to two weeks) to any new prescription, especially if there has been a large change. However you may need to visit your opticians if you feel that you are unable to get used to the new prescription. 

If you require further assistance, you can call us on 0203 981 2907, email us at info@chakshu.co.uk or visit us at our store we are based within easy reach of Camden Town, Regent's Park and Primrose Hill.